Trouble downloading data

Affiliation
American Association of Variable Star Observers (AAVSO)
Mon, 06/17/2024 - 11:40

Started this weekend.  Timing out.  I haven't made any changes to FTPzilla.  Have there been issues or likely on my end?

 

Thanks!

Affiliation
American Association of Variable Star Observers (AAVSO)
Need More Information

Hello,

Can you please give me more information on what data you are trying to download and from where?

 

Thanks,

Bert Pablo, Staff Astronomer

Affiliation
American Association of Variable Star Observers (AAVSO)
BSM S

From the email:

This…

BSM S

From the email:


This email is to inform dtlb that you have variable star images from telescope bsm_s for 15 Jun, 2024 in your AAVSONet FTP account at ftp://ftp.aavsonet.aavso.org/aavsonet/dtlb
and/or in your VPhot account for you to process.
Run summary is available at http://aavsonet.aavso.org/bsm_s/bsm_s_240615_report.html

Affiliation
American Association of Variable Star Observers (AAVSO)
Please try FTPzilla again

I have tried something.  Can you please try running FTPzilla again.

Cliff

Affiliation
American Association of Variable Star Observers (AAVSO)
Failed to connect copy of log file pasted

Here is a copy of the log window.  Thank you!

 

Status:    Resolving address of ftp.aavsonet.aavso.org
Status:    Connecting to 3.229.152.127:21...
Status:    Connection established, waiting for welcome message...
Status:    Insecure server, it does not support FTP over TLS.
Status:    Server does not support non-ASCII characters.
Status:    Logged in
Status:    Retrieving directory listing of "/aavsonet/dtlb"...
Command:    CWD /aavsonet/dtlb
Response:    250 CWD command successful
Command:    PWD
Response:    257 "/aavsonet/dtlb" is the current directory
Command:    TYPE I
Response:    200 Type set to I
Command:    PASV
Response:    227 Entering Passive Mode (3,229,152,127,195,0).
Command:    LIST
Error:    The data connection could not be established: ETIMEDOUT - Connection attempt timed out
Error:    Connection timed out after 50 seconds of inactivity
Error:    Failed to retrieve directory listing
Status:    Disconnected from server
Status:    Resolving address of ftp.aavsonet.aavso.org
Status:    Connecting to 3.229.152.127:21...
Status:    Connection established, waiting for welcome message...
Status:    Insecure server, it does not support FTP over TLS.
Status:    Server does not support non-ASCII characters.
Status:    Logged in
Status:    Retrieving directory listing of "/aavsonet/dtlb"...
Command:    CWD /aavsonet/dtlb
Response:    250 CWD command successful
Command:    TYPE I
Response:    200 Type set to I
Command:    PASV
Response:    227 Entering Passive Mode (3,229,152,127,195,134).
Command:    LIST
Error:    The data connection could not be established: ETIMEDOUT - Connection attempt timed out

Error:    Connection timed out after 120 seconds of inactivity
Error:    Failed to retrieve directory listing

 

Affiliation
American Association of Variable Star Observers (AAVSO)
I cannot reproduce your error

I rebooted the machine with the FTP server in case it had something wrong.  I tried three different FTP clients after that and all connected, listed files and transferred ok.  

When you just reported failure again, I went to my Windows machine and installed FTPzilla.  That too connected, listed files and transferred ok.  3.229.152.127 is the correct IP address.  

When I compare my FTPzilla log to yours, I see these differences. When I start the session, I just specify the server ftp.aavsonet.aavso.org, but do not include the subdirectories aavsonet/dtlb.  In the GUI interface, I navigate into them.  Since I am using the GUI interface, I simply click and drag the files between the server to my PC panels.  I have no need to list the directory contents since I see it in the GUI so there is log entry "command: LIST".

If I do go to the GUI menu Server->Enter custom command and type in LIST, it gives me a connection timeout error after 20 seconds.  Having a total of 5 minutes experience with FTPzilla, I am at a loss explain this timeout error.  However, perhaps you can just use the GUI as I did and transfer the files?

Affiliation
American Association of Variable Star Observers (AAVSO)
I'll give the GUI a try. …

I'll give the GUI a try.  Not pulling out it's on my end but didn't purposely or actively change anything on my end.

 

Edited to say I got it.  I had to retype in the address and it worked.  Not sure what changed but something did.

 

Thanks for your help!

 

 

Affiliation
American Association of Variable Star Observers (AAVSO)
VPhot delivery

VPhot delivery of images is still an option.  Users download the images from the FTP site if they want to analyze them with other tools instead of, or in addition to VPhot.  Also, users may want to save them for their own archival reasons.

Cliff