We are excited to announce the launch of our new forums! You can access it forums.aavso.org. For questions, please see our blog post. New threads should be posted on the new forums. The forums at aavso.org/forum will become read-only on September 12, 2024.
I placed an order with them on January 24th for Astrodon V and B filters. I emailed the customer support after a couple of weeks of it not shipping and they informed me that it was backordered. On February 25th I got word from them that the package had been returned to sender for an incorrect address, however it was correct on my skygaze invoice. Long story short it was shipped directly from OSI (farpoint/astrodon owner) factory and their system changed my zip code. Luckily it was still to a zip code in my area and I was able to have that post office hold it. When I picked up the package it only had the V filter, which Skygaze confirmed again that their order had both in it, so the B filter is still backordered. I have reached out several times in the past couple of weeks and they seem to have gone dark. It's really out of their control as my understanding is that OSI is still trying to ramp back up the johnson cousins astrodon filter production. I follow Far Point's facebook page and they recently stated the filters would be back into stock from them by July. Not sure if that means they'll be doing vendor orders first or if that's just when the production will resume. It's not really in Skygaze's control as they don't have any currently in stock. Their customer service has also been kind of iffy sometimes they responded right away and called me even, but recently it's been no response. YMMV.
I placed an order with them on January 24th for Astrodon V and B filters. I emailed the customer support after a couple of weeks of it not shipping and they informed me that it was backordered. On February 25th I got word from them that the package had been returned to sender for an incorrect address, however it was correct on my skygaze invoice. Long story short it was shipped directly from OSI (farpoint/astrodon owner) factory and their system changed my zip code. Luckily it was still to a zip code in my area and I was able to have that post office hold it. When I picked up the package it only had the V filter, which Skygaze confirmed again that their order had both in it, so the B filter is still backordered. I have reached out several times in the past couple of weeks and they seem to have gone dark. It's really out of their control as my understanding is that OSI is still trying to ramp back up the johnson cousins astrodon filter production. I follow Far Point's facebook page and they recently stated the filters would be back into stock from them by July. Not sure if that means they'll be doing vendor orders first or if that's just when the production will resume. It's not really in Skygaze's control as they don't have any currently in stock. Their customer service has also been kind of iffy sometimes they responded right away and called me even, but recently it's been no response. YMMV.