I can't upload photometry

Hi,

I have no problems. Are you uploading files in the AAVSO Extended File Format? If not, what are you doing, exactly?

Cheers

Ian.

I am having the same problem.

I've reported the problem, no reply...

Regards

Doug

Hello Observers,

If you have a data file that will not upload, please send an email to <aavso@aavso.org>, explaining what happened, what error message you received, and attaching the file to your email. That way we can look at the file here at AAVSO HQ and help determine what is wrong.

Thank you, and good observing,

Elizabeth Waagen, AAVSO HQ

Dear Observers,

Please accept our apologies for the recent trouble with uploading observations to the AAVSO International Database (AID).

The AID allows 6 decimal places of the JD, so if you submit an observation with more than 6 JD decimal digits, WebObs rounds it off. After the upgrade last week, this rounding function wasn’t working correctly.

It has been fixed. If you still have a problem submitting a file, please send an email to <aavso@aavso.org> along with a copy of the file.

If you are not able to upload a single observation, please fill out the form again, take a screenshot of the observation before you try to submit it, and if it fails again, send that screenshot with an email to <aavso@aavso.org>. The screenshot will allow us to see how you are filling out the fields.

Again, our apologies, and our thanks for your patience.

Good observing!

Elizabeth O. Waagen, AAVSO HQ

Hello

To resolve this:

1. Wait and Retry: Sometimes, these issues are temporary. Wait a while and attempt the upload again later.

2. Clear Cache: Clear your browser's cache and cookies, which might help with website functionality.

3. Different Browser: Try using a different browser to access the site.

4. Contact Support: If the problem persists, reach out to the website's support for assistance.

5. Check Social Media: Look for updates or announcements on the website's social media platforms.